Hexogen Technology offers IT maintenance contracts in Egypt with flexible service levels (SLA) that keep your business running. Our contracts cover PCs, servers, printers and networks, with immediate remote support, on-site visits, backup management and system monitoring for companies and factories in Cairo, Giza, 10th of Ramadan, 6th of October and the New Administrative Capital.
Why an IT maintenance contract instead of calling a technician when something breaks?
Waiting for a breakdown means waiting while your team cannot work. A maintenance contract replaces emergency calls with planned care: periodic visits catch problems early, backups are checked before you need them, and when something does fail you get priority response with defined response times. The result is fewer breakdowns, less downtime and predictable IT running costs.
What our IT maintenance contracts cover
- PC and server maintenance: desktops, laptops and Windows and Linux servers.
- Printer and network maintenance: printers, scanners, network devices, cameras and any other IT equipment.
- Remote and on-site support: immediate remote help plus urgent field visits when needed.
- Backup management: daily checks that backups run, periodic restore tests, and real local and cloud backup solutions.
- Spare parts: parts for common brands kept ready, with immediate replacement of faulty parts within the contract.
- Transparent monthly reports: every task performed, faults, updates and what needs improvement.
Our engineers cover servers, networks, cybersecurity, printers and application support, so you do not need more than one company.
Contract levels
- Basic: monthly visits and remote support during working hours.
- Premium: weekly visits, extended support hours, faster response and remote monitoring.
- Enterprise: a dedicated on-site technician, immediate round-the-clock response and continuous monitoring.
Sectors we serve
- Small and medium businesses: contracts sized for a reasonable budget that cover everyday technical needs.
- Factories and industrial zones: IT maintenance for factories in 10th of Ramadan, 6th of October and Obour, including production, accounting and inventory systems.
- Hospitals and medical centers: HIS and PACS systems, clinic computers, printers and medical networks with the highest response priority.
- Educational institutions: computer labs, administration devices and networks, ready before the academic year.
- Hotels and tourism: hotel networks, front desk and reservation systems and reception printers.
- Law and accounting firms: accounting and CRM systems, data security, regular backups and protection of client data.
How we start your contract
- Site assessment: we inventory your devices, servers and network and identify urgent risks.
- Choosing the service level: visits, support hours and response priority matched to your size.
- Initial clean-up: we fix outstanding issues and set up backups and monitoring.
- Ongoing service: scheduled visits, remote support and monthly reports.
Keep your business running with Hexogen
Pair your maintenance contract with professional network installation and cybersecurity solutions for a stable, protected infrastructure. Don't wait for a breakdown to stop your work: request a quotation for a maintenance contract that fits your company.