Tech Services · 2025
50-Seat Call Center Setup — Global Tech
Global Tech Solutions · Nasr City, Cairo · 6 أسابيع
Project Scope
3CX Enterprise PBX, 50-seat call center, call recording, multi-level IVR, CRM integration, live performance dashboards, WhatsApp Business integration.
Results Delivered
- ✓ 64% reduction in communication costs vs prior system
- ✓ Call answer rate up from 67% to 94%
- ✓ Full CRM integration with per-call duration tracking
- ✓ ROI achieved in 7 months post-launch
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