Hexogen Technology supplies, installs and programs PBX and call center systems in Egypt for companies, factories, clinics and institutions. Whether you need a small internal PBX for an office, an IP-PBX that connects several branches, or a complete call center with IVR and call recording, we provide the right solution for your size with genuine equipment and ongoing technical support in Cairo, Giza and across Egypt.
Types of PBX systems we install and program
We work with every type of PBX, from traditional systems to the latest IP-PBX platforms, and help you choose based on headcount, budget and the nature of your work.
IP-PBX
The latest generation of business phone systems runs over your internal network and the internet instead of traditional phone lines. It enables free calls between branches, softphone apps on mobiles and laptops, and full integration with CRM systems. We work on 3CX, Yeastar, Grandstream, FreePBX and Issabel.
Panasonic PBX
The most widespread choice in the Egyptian market thanks to its durability and easy maintenance. We supply, install and program Panasonic PBX systems in all models, including the KX-TES824 and the NS series, and hybrid systems that combine traditional and IP lines in one unit.
Grandstream, Avaya and hybrid systems
Hybrid PBX solutions suit companies that want to move gradually from a traditional PBX to IP without stopping work.
Choosing the right PBX size
- 8 lines: small offices, clinics and shops.
- 16 lines: small and medium companies and small customer-service teams.
- 24 and 32 lines: medium companies with several departments and branches.
- Scalable IP systems: from dozens to hundreds of employees and branches, where lines and extensions are added by programming without changing the hardware.
Complete PBX and call center systems in Egypt
If your business depends on customer service or telesales, we build a call center that raises team efficiency and measures performance accurately:
- IVR auto-attendant: a voice menu that greets callers and routes them to the right department automatically.
- Call recording and archiving: every inbound and outbound call recorded and searchable, for resolving disputes, training staff and quality control.
- Performance reports and dashboards: call volumes, durations, peak times and answer rates per agent.
- CRM integration: customer details pop up with each call and every contact is logged in the customer file through our CRM systems.
Traditional PBX or IP-PBX?
A traditional PBX uses copper phone lines and wired extensions, a reliable choice for fixed offices with a limited number of users. An IP-PBX runs over the network and internet, enabling free calls between branches, working from anywhere, lower call bills and scaling without limits. We help you choose, or combine both in one hybrid system.
How we deliver your PBX project
- Requirements: number of users, branches, lines and the features you need.
- Supply and installation: choosing the unit, installing it and connecting lines, extensions and phones.
- Programming: IVR, transfers, ring groups, business hours and operating codes.
- Network integration: connecting the PBX to a properly built company network for clear voice quality.
- Maintenance and upgrades: periodic maintenance contracts, fault repair for existing systems of all types, relocation when you move office, and upgrades from traditional to IP without downtime.
Why Hexogen?
We work across all major platforms: Panasonic, 3CX, Yeastar, Grandstream, Avaya and FreePBX, with genuine equipment under warranty, fast execution and ongoing support across Egypt. You get the PBX, network, cameras and business systems from one source. Request a free quote sized to your company.