Hexogen Technology supplies, installs and configures 3CX in Egypt for businesses of every size. From licensing and installation on a server or in the cloud, to call center setup, mobile apps and WhatsApp integration, we deliver one system that unifies calls, chat and video for all your staff in Cairo, Giza and across Egypt.
What is 3CX and why do companies choose it?
3CX is one of the best-known IP-PBX systems in the world. It is an open-standards phone system that runs over the internet and your internal network instead of traditional phone lines, which enables free calls between branches and lower-cost VoIP lines. Its licensing is based on the number of simultaneous calls and the features you need, not on the number of users, which makes it especially cost-effective for companies with large teams.
3CX apps on every device
Your staff take calls on the company number from anywhere:
- Mobile apps: 3CX for iPhone (iOS) and Android, for calls and chat on the move.
- Desktop and web: the 3CX app on Windows and Mac, plus the Web Client that runs directly in the browser with no installation.
- Headsets and IP phones: compatible with Grandstream, Yealink and other IP phones.
A full 3CX call center
The advanced editions of 3CX turn the phone system into a complete call center:
- Smart call queues that distribute calls across agents.
- Multi-level IVR auto-attendant.
- Recording of every call, detailed performance reports and a live wallboard.
- Listen, whisper and barge-in on calls for training and quality control.
WhatsApp and live chat in one place
One of the strongest features of 3CX is that it brings all your communication channels together. WhatsApp Business, live chat from your website, messages and calls all reach your team inside the 3CX app, so no customer message gets lost. Connected to a CRM system, customer details appear with every interaction.
Cloud or on-premise 3CX?
- Cloud: no in-house server, quick to launch and easy to maintain.
- On-premise: full control of your data inside the company, with a properly prepared server room where needed.
We help you choose the edition and licence that match your number of simultaneous calls and the features you need.
Our 3CX installation and setup process
- Requirements and licensing: we define your call volume, features and the right edition.
- Server or cloud preparation: we prepare the hosting environment and install 3CX.
- Lines and configuration: VoIP trunks, extensions, IVR, queues and ring rules.
- Apps and integrations: mobile, desktop and web apps, WhatsApp and CRM connections.
- Training and ongoing support: we train your team and stay with you after go-live.
If you prefer a reliable traditional system, see our Panasonic PBX solutions, or our complete PBX and call center service.
Why Hexogen for 3CX?
We install and configure 3CX both in the cloud and on in-house servers, set up complete call centers with WhatsApp and CRM integration, and connect everything to a well-built company network for clear voice quality. You get your phone system and the rest of your business technology from one source, with ongoing support. Talk to us about the right 3CX edition and setup for your company.